Support
Stuck, found a bug, or have a question we didn't answer here? Email [email protected]. A real person on our team reads every message, usually within two business days.
When you email us
- Your phone model and whether it's iPhone or Android
- The app version (in your App Store or Google Play listing)
- What happened and what you expected to happen
- The room code and time, if it happened during a game
Common problems
I can't join the room
Check the six-character code on the TV and try again. Make sure your phone has an internet connection and that everyone has the latest version of the app. The game has started once the host taps Start, and nobody new can join after that, so ask the host for a rematch.
The room code stopped working
Rooms are deleted 24 hours after their last activity. The host can start a new room at any time.
We need more people
A room needs at least three players, host included, and holds up to twelve.
How do I put the game on the TV?
Use your phone's screen mirroring: AirPlay on iPhone, or Cast or Smart View on most Android phones and TVs. The host's phone shows the board, and everyone answers on their own phone.
How do I delete my data?
Delete the app to remove everything stored on your phone. Room data deletes itself 24 hours after the room's last activity. To have it removed sooner, email [email protected]. See the privacy policy for details.
Other contacts
- Privacy requests: [email protected]
- Press and creators: [email protected]
- Business: [email protected]